Director, VOC – Florida

Posted

Transportation/Supply Chain:

An industry-leading Fortune 500 transportation and supply chain company in Florida that is transitioning to a more customer-centric approach is hiring a Director, VOC to develop and lead a best in class Voice of the Customer program. Highly regarded as one of the best places to work, this organization values work/life balance, trust and collaboration.

Director, VOC Position Highlights:

  • Newly created, high visibility role with responsibilities across multiple divisions and business units
  • Be a thought leader for the organization turning insights into actionable strategy
  • Focus on increasing the depth and frequency of customer contacts at key life cycle stages
  • Build a team in an amazing culture and map your future
  • Significant exposure to senior leaders

Director, VOC Ideal Candidates:

  • Solid understanding of consumer insights, a customer-first approach and significant VOC experience
  • Demonstrated entrepreneurial drive
  • Strong analytic mindset with proven expertise in problem solving
  • Excel at building and developing teams
  • Excited about building the company, teams and programs

If you or someone you know is well-qualified for this role and would like to learn more, please send a message or submit the form below. A member of our team will respond right away.

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